Shinecraft Services ("Shinecraft Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, call us, or request an estimate, how we use it, and the choices you have.
By using this website or submitting a request through it, you agree to the practices described here.
1. Information We Collect
Information you give us
When you request an estimate, call, text, or email us, we may collect:
- Name
- Phone number
- Email address
- Service address or property location
- Details about the services you are interested in
- Preferred contact method and preferred appointment date
- Photos or descriptions of the property you choose to send us
Information collected automatically
Like most websites, we may automatically collect limited technical information such as IP address, browser type, device type, pages viewed, and the site or search that referred you. This is used to keep the site working correctly and to understand which pages are useful.
Payment information
We do not store credit card or bank account numbers on this website. Payments are processed in person or through third-party payment processors that handle that information under their own security standards.
2. How We Use Your Information
- To respond to your estimate request, question, or call
- To prepare and send quotes and schedule appointments
- To perform the services you hire us for
- To send appointment confirmations, arrival notices, and follow-ups
- To send invoices and process payment
- To send occasional service reminders or promotions, if you have opted in
- To improve our website, services, and customer experience
- To comply with legal, tax, and insurance obligations
3. Text Messaging and Calls
If you provide your phone number, you agree that we may contact you by phone call or SMS text message about your estimate, appointment, or service. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, or opt back in by replying START. Replying HELP will get you assistance. Opting out of marketing messages does not prevent us from contacting you about an active job or appointment.
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes.
4. How We Share Information
We do not sell your personal information. We share it only in these limited situations:
- Service providers. Vendors who help us operate the business — scheduling and CRM software, form and website hosting, email and text messaging providers, payment processors, and accounting services. They may only use your information to provide services to us.
- Subcontractors. If a licensed subcontractor performs part of your job, they receive only the information needed to complete the work.
- Legal requirements. When required by law, subpoena, or to protect our rights, property, or safety, or that of our customers or the public.
- Business transfer. If our business is sold or merged, customer information may transfer as part of that transaction.
5. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences and measure traffic. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how some parts of the site function. We may also use analytics or advertising tools that collect usage information to help us understand site performance and reach people who may need our services.
6. Third-Party Links and Embedded Content
Our site may link to or embed content from third parties, such as our estimate request form, map providers, or review platforms. Those services collect information under their own privacy policies, and we are not responsible for their practices. We encourage you to review the policies of any third-party site you visit.
7. Data Security
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as full payment card numbers or government ID numbers through our website form or by email.
8. Data Retention
We keep customer and job records for as long as needed to provide services, honor warranties, resolve disputes, and meet tax, insurance, and legal requirements. When information is no longer needed, we delete it or remove identifying details.
9. Your Choices and Rights
- Ask us what personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to records we are required to keep
- Unsubscribe from marketing emails using the link in any message
- Opt out of text messages by replying STOP
To make a request, contact us using the details in Section 12. We may need to verify your identity before acting on a request.
10. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Continued use of our website or services after an update means you accept the revised policy.
12. Contact Us
Questions about this Privacy Policy or your information?
Shinecraft Services
Phone: (321) 263-7426
Email: [email protected]